Q: Isn't your fee exceptionally high compared to other tuition centres?
A: Mr. Phang's fee is probably the most affordable, if measured as a percentage of his students' household income.
Q: What's so good about you? (this is also the same question posed by the reporter)
A: Mr. Phang told the reporter he doesn't know, but busy customers have time to try only the most trusted brand.
Q: What's the percentage of your students getting distinctions?
A: Mediocre tutors find this difficult to prove and resort to making baseless claims. This will not work on Mr. Phang's clients, who come from intellectually superior socio-economic strata. Thankfully Mr. Phang has real research experience (DSO National Laboratories '91-'94) and thus understands proper scientific methodology.
Step 1 (Observe): Mr. Phang's students regularly appear at prize presentations (as recipients) (see Testimonials).
Step 2 (Think): Please think ("thinking" is Mr. Phang's teaching style) what would be Mr. Phang's "student distinction percentage"?
Q: But these students are so good. Will my child fit in?
A: Mr. Phang provides an unparalleled environment for serious learners of physics, who are not necessarily from elite schools (see above).
Such as this Chinese student who came to Singapore as a teenager and, despite having difficulty with English, was still not satisfied with a "B" grade for her H2 Physics (see SMS).
Q: Are you really the one teaching?
A: Yes. What you see is what you get.
It's impossible to hire good teachers, like those above, as they can easily set up their own tuition centres with IKEA furniture.
Thus all lessons are personally conducted by Mr. Phang himself (See MediaCorp's Channel 8 news documentary 'Frontline' / 前线追踪).
Note: Fees are adjusted every quarter for new intake but once a student joins, it will remain unchanged till the end of Sec 4 or JC2 for secondary and junior college students, respectively, provided there is no gap in payment for any reason. Therefore, within the same class, there could be some students who pay a lower fee because they have joined earlier.
Mr. Phang has explained this in the news article on Jun 17, 2010 (click to enlarge).
Parent asked why students in the same class were charged different fees
A parent complained to the press that a certain physics tutor charged different fees for students in the same class.
Mdm Tan told the press that after reading the 'Super Tutors' newspaper article two years ago about a certain well-known tutor teaching physics, she enrolled her son who was in Sec 3 last year. The fee was $320 for 4 lessons. This year, when she introduced a friend's son to this tutor, the tutor charged the friend's son who joined the same class $360 for 4 lessons.
Mdm Tan also found out that some students in the same class were paying only $280 for 4 lessons. She was puzzled why students in the same class paid different fees.
Mdm Tan said that she did not raise this issue with the tutor because she was afraid the tutor might not want to continue teaching her son if she had done so.
Physics tutor explained that students who joined earlier enjoyed "Early Bird Discounts"
Physics tutor Mr. Phang Yu Hon explained that he gave "Early Bird Discounts" to students who joined earlier. For example, those who joined the Sec 3 class before school reopened enjoyed a $20 discount. As their fees remained unchanged after school reopened, they continued to pay a lower fee than those who joined later.
Consumers Association of Singapore (CASE)
The Executive Director of CASE, Mr. Seah Seng Choon, said that it was up to individual tutors to set their fees. However, the tutor should inform the parents that students who joined at different times would be charged different fees, so that they could make an informed decision.